Return and Exchange Policy
We guarantee a hassle-free returns policy for your peace of mind. You may return item(s) bought online within 10 business days of purchase for a full refund, or exchange/credit note if preferred.
We will endeavour to answer all return request emails in 1-2 business days! Please make sure you check your Spam and Junk folders for our replies, as this can sometimes happen! Thankyou
Sale items are not included, this includes purchases that were made with promo codes, coupons, and flash sales.
How do I return products to Buyonimpulse.com.au?
Return Address: 177 Gilbert Street Adelaide, SA 5000
The return postage is your responsibility however we will pay for the postage to you when a replacement product is requested. We obviously ask that the item/s have not been used. Please return goods via registered mail to ensure their safety as we do not take responsibility for goods lost in transit.
What if an item is faulty?
We take great pride in our goods and packaging so we certainly hope that you never receive a faulty product from us. If, on the rare occasion, this does occur please contact customer service on firstname.lastname@example.org to let us know and we can either send out a post bag for you to return the product in or refund your postage when the parcel arrives. If available, you can request a replacement or refund for the product.
If you would like to exchange an item – please send us an e-mail to let us know what item you are after so that we can put it on hold for you. The last thing we want is for it to sell out before your return arrives!
We want you to be 100% happy so please feel free to contact our customer service Team at any time,
Your order will be shipped as soon as possible, depending on stock availability in our warehouse.
Anything marked as “Final sale” cannot be returned for a refund, credit or exchange unless faulty.
We however are happy to exchange Items as long as you ( the customer ) send a returns postage bag if Sizes of the item are in stock!
We use Australia Post and delivery times will vary. Once we receive your order we will confirm all details with an email. Delivery for most of Australia is 2-5 business days
*Please note that we will mark packages with any special delivery instructions you provide (e.g. “Please leave on front porch”) but we cannot guarantee that Australia Post will comply.
International orders are sent via Registered Post at a flat rate of $25 to New Zealand, United States, Canada, UK and Europe.
New Zealand – We have a $25 flat rate delivery fee for customers in New Zealand. Parcels can take 3-10 days to reach New Zealand International Postage – If you are a customer not living in Australia, we can deliver your products to you. You will pay the flat overseas freight charge of $30 to us and then it will be your responsibility to pay any import duty or sales tax within your own country.